Processing&Shipping

Processing & Shipping

1. SHIPPING & DELIVERY POLICY

    We provide standard delivery and expedited delivery. Standard delivery generally selects China Post as the logistics provider, and expedited delivery generally selects DHL/UPS/EMS as the logistics provider, to ship your orders very tightly sealed. We only provide free tax in the United States. We are not responsible for other countries if custom charge. 

2. ORDER STATUS & TRACKING

    All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1--3 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. 

    In general, it may take several working days for delivery, depending on the different delivery methods (3 - 6 Business Days). Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working days. We are not responsible for wrong or undeliver address. Please make sure your delivery address is correct and deliverable.

3. TRACKING ORDER

    Your tracking code will be shown in your order dispatched email.

    If the parcel has not arrived after you had expected it to, please contact us and we will be more than happy to help by contacting the courier on your behalf.